At Ingeniu, we place particular importance on respecting your privacy and being transparent about the use of tracking technologies.
Your trust is our priority. This policy reflects our commitment to protecting your privacy. It aims to inform you transparently about our management of your personal data, in compliance with Canadian regulations (PIPEDA, Bill 25) and European regulations (GDPR).
1. Data Controller | Who are we?
The websites ingeniumsolutions.com, workroads.com, and programmeessor.com are operated by Ingeniu Inc., a Quebec-based Canadian company specializing in engineering services.
Contact Information of the Person in Charge
INGENIU INC.
Business Number (NEQ) : 1173407850
Head office: 208-3901 AV. Bannantyne Montreal (Quebec) H4G1C2 Canada
Contact email: bonjour@ingeniusolutions.com
Phone: 1-833-464-3648
2. Mission and Context
Our sites form an ecosystem dedicated to our specialized engineering services. We offer:
- Specialized engineering services (primarily operational in nature) aimed at various industries.
- Consulting services and technical audits
- Software solutions (including WorkRoads)
- Support for government programs (ESSOR Program, etc.)
- Educational and informational content
- Practical resources
3. Collected Data and Purposes
We only collect the data necessary for providing our services and improving your user experience.
Sensitive data
We do not collect any sensitive data (origin, health, political opinions, etc.). The technical information collected during our audits remains strictly confidential and is covered by our confidentiality agreements.
Collection Case Table
| Collection Case | Concerned Data | Purposes | Legal Basis |
|---|---|---|---|
| Contact Form | Name, first name, email, company, message | Responding to your requests, business follow-up | Consent |
| Newsletter/Resources and other registration forms | Contact information + extended details | Content delivery, technology monitoring, business proposal | Consent |
| Quizzes and questionnaires | Contact information + extended details | Eligibility qualification, business proposal | Consent |
| Paid services | Full identity, billing information, project history | Contract execution, billing, support | Contract execution |
| WorkRoads | User profile, usage data, project files | Service provision, backup, technical support | Contract execution |
| Web navigation | IP address, browser, pages visited, duration | Security, audience analysis, UX improvement | Legitimate interest |
4. Collection Methods
Direct collection
- Web forms (contact, download, registration)
- Phone calls (note-taking with verbal agreement)
- Emails (business correspondence)
- Meetings (business cards, meeting notes)
- Contracts (signature of quotes, purchase orders)
Indirect collection
- Web navigation (cookies, server logs)
- Marketing tools (email opens, clicks)
- Social media (LinkedIn interactions)
- Recommendations (prospects referred by clients)
Principle of minimization and proportional collection
We strictly apply the principle of data minimization:
- Only the data necessary for the requested service is collected
- The optional fields are clearly identified
- We never ask for irrelevant information
5. Sharing and transmission of data
Technical Service Providers
To provide our services, we rely on various technical service providers, all of whom are subject to strict contractual data protection clauses.
Business partners
In some cases, we may share your contact information with qualified business partners, all of whom are subject to strict contractual data protection clauses.
Principle of consent
No commercial sharing of your data is done without your prior explicit consent. You can withdraw this consent at any time.
Legal obligations
We may be required to share your data in the following cases:
- Judicial or administrative requisition
- Accounting and tax obligation (7 years)
- Control of funding agencies
- Security or compliance audit
6. Retention period
We retain your data only for the duration necessary for the purposes pursued:
| Data Type | Active Duration | Archiving | Suppression |
|---|---|---|---|
| Prospects (non-clients) | 3 years after last contact | - | Automatic |
| Active clients | Relationship duration + 3 years | 3 years archiving | 6 years total maximum |
| Accounting data | Current fiscal year | 7 legal years | After legal obligations |
| WorkRoads Data | Subscription Duration | 1 year after termination | Guaranteed suppression |
| Cookies & Analytics | 13 months maximum | - | Automatic |
| Security logs | 1 year | - | Automatic |
7. Security and data protection
Technical measures
- Encryption: HTTPS/TLS 1.3 for all communications
- Databases: Encryption at rest (AES-256)
- Authentication: 2FA mandatory for admin accounts
- Access: Principle of Least Privilege
- Backups: Encrypted and geo-replicated
- Monitoring: 24/7 access surveillance
Organizational measures
- Training: GDPR/PIPEDA Awareness for All Employees
- Procedures: Documentation of processing activities (GDPR register)
- Contracts: Confidentiality clauses with all service providers
- Audits: Regular checks of access and permissions
- Incident: Notification procedure within 72 hours
Certification and Compliance | Applied Standards
- PIPEDA (Canadian law compliance)
- GDPR (European compliance)
8. International Transfers
Some of our service providers are located outside of Canada and the European Union. We ensure that appropriate safeguards are in place.
Right to object
You can object to international transfers. In this case, some services may be limited. Contact us to explore the available alternatives.
9. Your GDPR and PIPEDA Rights
In accordance with the applicable regulations, you have the following rights:
Right of access
Obtain a copy of all your personal data that we hold, as well as information about their processing.
Right of rectification
Correct or update your personal information if it is inaccurate or incomplete.
Right to erasure
Request the deletion of your data under certain conditions (right to be forgotten).
Right to Limitation
Restrict the processing of your data in the event of a dispute or objection.
Right to portability
Retrieve your data in a structured format to transfer it to another provider.
Right to object
You may object to the processing of your data for legitimate reasons or for marketing purposes.
10. How to exercise your rights
By email: bonjour@ingeniusolutions.com
or: Contact Form
Right to Complain
If you disagree with our management of your data, you can contact:
- Canada: Office of the Privacy Commissioner of Canada
- Quebec: Commission of Access to Information of Quebec
- EU: Data protection authority of your country of residence
11. Cookies and managing your preferences
We use cookies that are necessary for the proper functioning of our services and to enhance your user experience, as well as performance, analytics, and advertising cookies. Among these cookies, none that rely on the use of personal data are deployed without the explicit consent of the user.
You can at any time:
- Accept/Reject via the consent banner
- Modify your choices via the "Manage my cookies" links
- Set up your browser to block certain cookies
For more details: Cookie Policy
12. Protection of minors
Our services are exclusively aimed at adult professionals (18 years and older). We do not knowingly collect personal data from minors.
13. Policy Updates
This privacy policy may be updated to reflect:
- The evolution of our services and features
- Regulatory changes
- The addition or removal of partners
- Security improvements
Notification of changes:
When necessary, we implement notification methods for our users, such as:
- An information banner for 30 days on our sites
- Notification emails to registered users
- Automatic updates of the consent manager
Significant changes requiring new consent will be subject to a specific request.
14. Contact and support
General contact
By email: bonjour@ingeniusolutions.com
or: Contact Form
Technical support
- Various technical issues: support@ingeniusolutions.com
- WorkRoads : support@workroads.com
- Form: Contact Form
Frequently Asked Questions
- Can I delete my account? Yes, at any time via email.
- Are my data sold? No, never for commercial use without consent.
- What to do in case of hacking? We will notify you within a maximum of 72 hours.
- Can I recover my WorkRoads files? Yes, export is possible for 1 year after cancellation.
15. Legal References
This privacy policy is established in accordance with:
- PIPEDA - Personal Information Protection and Electronic Documents Act (Canada)
- Bill 25 - An Act to Modernize Legislative Provisions Respecting the Protection of Personal Information (Quebec)
- GDPR - General Data Protection Regulation (European Union)
- CASL - Canadian Anti-Spam Legislation
- Quebec Civil Code - Articles on Privacy
In the event of a conflict between these regulations, we apply the most protective standard for your data.